We have with us a well developed service and spare parts division that helps us to successfully handle the pre and post sales issues that are faced by the customers. Assisting our customers in achieving their objectives in terms of selecting the right range of equipment & plants to ensuring the system’s consistent and dedicated performance at customer’s end, our team ensures this well developed and managed division helps in the optimum management of facilities. The single window solution is provided to customers for all their pre and post sales queries and service requirements.

After Sales Service

Backed by extensive industry experience, we have been able to successfully develop a dedicated team of qualified engineers and other support professionals who assist us in offering precision and prompt after sales service support to the customers. Here, our team of site experts also ensures that the execution of the services is done promptly so as to achieve minimum down time at client’s end. The after sales service support delivered also ensure that solutions are provided before potential problems become costly to rectify.

Customer Care Support

We also offer customers competitive customer care support that involves handling complete responsibility for understanding the service and spare requirements as well as other operational issues faced by the clients. The outstanding and prompt delivery of services is based on stringent laid down procedure codes that provide industrial customers a single point of contact for all service, support and customer enquiries as well as also allows development of close business relationship with the customers.

Some of the areas handled by the customer care team include:

• Providing for pre and post-sales queries
• Providing complete information on logistics including order processing

Technical Support

We have with us extensive experience in offering competitive technical support to our industrial customers. Here, our team ensures that plant operations are maintained at optimum levels at all times with minimum downtime period. Our team also ensures that the offered technical support is also enhanced in terms of technology or modernization of process support equipment so as to ensure optimized services are delivered as per the latest technology support available. The experienced engineers also ensure completion of on-site work is handled under safe conditions.

Some of the areas where technical support is provided include:

• Treatment facility improvement
• Renewal of outdated equipment
• Modification/extension of existing plants
• Training of operating staff
• After-sales services
• Conducting scheduled inspection & maintenance visits

On-Site / Off- Site Support

Our team of experts also ensures that we are able to successfully handle both on site/off site support demands of our industrial clients. We ensure that with assistance all the involved services and all related operational and maintenance issues are solved. The complete onsite/offsite training package delivered to customers empowers them to also meet the requirements of upgrading and updating as and when required so as to achieve maximum plant efficiency. With this package, we ensure that the knowledge and experience gained by us in field of water treatment is transferred to users through well defined service package. Rendering professional services on demand, we ensure the services are attended to & rendered by experienced engineers, thus assuring optimum solution is provided to customers at all times.

Annual Maintenance Contract (AMC)

We also hold expertise in offering our customers regular and prompt AMC services as we understand that maintenance is an essential step towards maintaining any plant in good condition. Here, the dedicated service support provided by us is also backed by ready availability of spares and services of specialists in this field, thus assuring quick and prompt execution of any remedial work.

With the Annual maintenance contracts covering both industrial plants and machinery, we ensure the comprehensive services delivered ensure industrial plants and machines remain in highly functional state.